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+1.888.MAXAGER ext. 411
+1.415.454.1000 (International)
helpdesk@maxager.com

Frequently Asked Questions

1. What is Maxager's Enterprise Profit Optimization solution?
2. What types of companies benefit from an Enterprise Profit Optimization solution?
3. Why is the Enterprise Profit Optimization solution offered as a Web Service?
4. How long does it take to get Maxager up and running?
5. What departments stand to benefit from Maxager?
6. How much does a subscription to Maxager cost?
7. Does my subscription include product upgrades?
8. Are there any maintenance contracts?
9. May I evaluate the Maxager Service?
10. What data gets loaded into Maxager?
11. How, and in what frequency, can my data be refreshed?
12. How can I ensure the accuracy of Maxager's output?
13. Do I need to have perfect data before starting?
14. What type of software, browser or hardware do I need?
15. What kind of security is available?
16. Can my company physically host the service?
17. What systems integrate with Maxager?
18. How does this fit with our Scheduling, ERP or Supply Chain system?
19. What resources are needed to get started?
20. What consulting services are required?
21. What additional services does Maxager provide?

1. What is Maxager's Enterprise Profit Optimization solution? The rate your products and customers generate cash or profit every minute is measured by Maxager's Enterprise Profit Optimization solution. It is determined by combining margin data with production run-time data for each product to understand exactly how fast each product contributes cash to the business. "$ per minute" can be used by finance, sales and marketing departments as a common metric to improve total cash, Return on Assets, quarterly profits and shareholder value.
2. What types of companies benefit from an Enterprise Profit Optimization solution? All companies can benefit from improving "$ per minute" since it is fundamental to growing profits per quarter. Maxager focuses on manufacturers with broad product lines and high numbers of SKU's. These companies face the toughest challenge in measuring cash contribution and Return on Assets at the product level and stand to benefit the most from Maxager's web service.
3. Why is the Enterprise Profit Optimization solution offered as a Web Service? Manufacturers want low-cost solutions that are easy to set-up and easy-to-deploy. Maxager feels that offering a Enterprise Profit Optimization solution as a web service is the best way to satisfy these requirements and exceed our customer expectations. In less than 30 days, your company can have a subscription to Maxager up and running with your data, your terminology, and configured to your business. Self-paced training is done online allowing new subscribers to begin harvesting value in hours, not months or years.
4. How long does it take to get Maxager up and running? Maxager can be fully configured and loaded with your data in less than 4 weeks. An accelerated process called Fast Track is also available that allows your company to get started by loading only 8 data fields. Fast Track is a great way to quickly assess the value of our Enterprise Profit Optimization solution at your company.
   
   PDF: Getting Started with Maxager
5. What departments stand to benefit from Maxager? Anyone in your company who makes decisions that impact revenues, price, market share or profits can benefit. Most companies get started with subscriptions for their finance, business analysts and sales/marketing managers. A field sales package of the service can then be rolled out to the sales team where the benefits grow exponentially.
6. How much does a subscription to Maxager cost? Subscriptions are based on the size of your company. An easy-to-manage operating expense, our flexible subscription approach avoids capital budget approval processes and matches the value of the service at a fraction of the value delivered. Please call +1.888.MAXAGER for a price quotation.
7. Does my subscription include product upgrades? Yes. Your monthly subscription to Maxager includes all upgrades. Because the service is hosted by Maxager, upgrades can be performed automatically.
8. Are there any maintenance contracts? No maintenance contracts are required. Your monthly subscription to Maxager includes all upgrades, maintenance, and support.
9. May I evaluate the Maxager Service? Set up in 30 days or less, the Maxager Fast Track program allows your company to perform a comprehensive evaluation of the service for a modest, one-time investment. The all inclusive program runs for 90 days and includes set-up, data loading, training for up to 10 subscribers, and one full day of Maxager's Strategic Services.
   
   PDF: Program Details
10. What data gets loaded into Maxager? Only 8 data fields are required to get started with Maxager. These include invoice data, basic product cost data and some production run-time data. At your option, your company may include additional fields of data to further enhance the power of Maxager in your company after you have proven the value of the service.
    
    PDF: Getting Started with Maxager
11. How, and in what frequency, can my data be refreshed? Data can be loaded into Maxager via a Microsoft Excel template or through an XML data format. The frequency of data refreshes can be as often as you wish. Data refreshes are typically done via automated links after the initial data load on a weekly or monthly basis.
12. How can I ensure the accuracy of Maxager's output? Prior to turning your subscription on, a Maxager representative will work with your team to validate the accuracy of the data output. Validation includes, but is not limited to, cross-checks against reported revenue, cash contribution, sales volume and pricing data.
13. Do I need to have perfect data before starting? No company has perfect data. The goal is to get the most value out of the data you have right now. And then, improve data quality if and when doing so will help you make more money. Maxager's Fast Track process allows your company to get started by requiring only 8 data fields. These include basic invoice, raw material and production run-time data. Supplementary data values may be added to further enhance the value that can be gained by using Maxager after your subscription is up and running.
14. What type of software, browser or hardware do I need? No new hardware or software is required to use Maxager. Subscribers simply need Microsoft Internet Explorer 6 (or higher) and Sun Java Virtual Machine 1.5.0_05. Both may be downloaded for free.
15. What kind of security is available? Maxager Technology employs the latest security technology to ensure that our web service, infrastructure and customer's data are highly secure. In addition to strong subscriber ID and password policy and enforcement, security features embedded in our service include a 128 bit secure link to your browser and a Global Digital certificate signed by Geotrust to ensure that you are communicating with Maxager. We also use the latest firewall technologies to block unauthorized usage. At the hosting center, state-of-the-art monitoring equipment prevents unauthorized access using a three-stage authentication system that every person who enters the center must pass through. If you would like more information about Maxager's security, please send an inquiry to helpdesk@maxager.com.
16. Can my company physically host the service? Yes, Maxager can accommodate customers who wish to host their own subscription. Many large corporations rely on Maxager's hosted web service during the trial period and then keep the service hosted at Maxager versus moving it to their in-house hosting facilities. Large or small, most companies tend to rely on Maxager's hosting capabilities long term.
17. What systems integrate with Maxager? Your company can integrate Maxager with a variety of ERP and supply chain systems, although these systems are not required to get started. If you have a specific request, please send an email to helpdesk@maxager.com or call Maxager at +1.888.MAXAGER.
18. How does this fit with our Scheduling, ERP or Supply Chain system? An Enterprise Profit Optimization solution will help your company determine which products to prioritize, how to adjust prices to maximize cash contribution and Return on Assets, and which customers and markets are delivering the most profits this quarter and next. Maxager is focused more on the strategic question of "what products should I sell, market and invest in," and works independently from scheduling and supply chain systems which answer the more tactical questions such as "when and where should I make this product;" and "which supplies do we need from our vendors."
19. What resources are needed to get started? Getting your Maxager subscription turned on typically requires up to a total of 80 person-hours from your IT and business teams. Very limited time is required to maintain the service since it is hosted by Maxager and configured through a web-based utility. New subscribers can be trained remotely by a Maxager representative over the web, or by taking a self-paced training module online.
20. What consulting services are required? No consulting services are required. However, once your company is up and running with your subscription, you may want to involve a certified Maxager Consulting Partner to help review your business and learn how to maximize your profit gains.
21. What additional services does Maxager provide? Maxager provides a range of set-up, support and strategic services. Please go to Support for a complete description.